Frequently asked questions
No. Flyntlok CRM is included with every DMS subscription at no additional cost. There is no separate CRM license, no per-user fee, and no integration project. Because the CRM is built into the same platform your team uses for parts, service, rental, and sales, it works with your existing data from day one — no migration, no sync configuration, no waiting period.
For equipment dealer sales workflows — lead tracking, live inventory quoting, customer communication, and pipeline management — yes. Flyntlok CRM handles everything your dealership sales team needs, with the significant advantage that every quote pulls from real-time inventory and every interaction connects to the customer's full equipment and service history. Dealers who maintain Salesforce or HubSpot alongside their DMS are typically paying for duplicate functionality, managing an integration that's always slightly out of sync, and fighting adoption problems because the CRM doesn't know what's on the shelf. If your dealership uses those platforms primarily for enterprise marketing automation or multi-brand campaign management, they may still have a role. For day-to-day dealer sales operations, Flyntlok eliminates the need for a separate CRM entirely.
SMS is native to the platform — not a third-party add-on. Your team sends and receives text messages from the CRM, from Work Orders, and from Point of Sale, all using shared customizable templates. Every message is logged to the customer profile automatically. Mobile access lets sales and service teams text from any device. The system validates phone numbers, tracks SMS permissions per contact, and supports a "Text Us" website widget for inbound lead capture. SHX Specialty Hose Express credits Flyntlok SMS with driving a 25% increase in monthly revenue after switching from a legacy DMS where leads, inventory, and communication lived in three separate systems.
Sparks is a customer-facing self-service portal included with every Flyntlok subscription. Your customers log in to order parts, request service, check rental equipment availability, and review invoices — without calling or emailing your team. Every action creates a standard Flyntlok transaction that your staff processes the same way they handle counter business. The parts search inside Sparks mirrors your POS, including superseded and alternative items. Sparks is available from day one of your implementation — STS Truck & Trailer calls it the single capability they couldn't replicate on their previous platform at any cost.
Yes. The CRM Hub supports multi-user lead assignment, individual pipeline views (My Leads), required notes on every status change, machine-level lead association, and a full timeline of every interaction. Sales managers see all leads across the team, filter by category or equipment type, and monitor pipeline activity in real time from any device. The "All Leads" report includes Machine and Model Categories so you can analyze pipeline not just by salesperson, but by equipment segment.
Yes. Full mobile access for SMS conversations, lead management, and customer lookup. Salespeople manage leads and communicate with customers from the lot, the shop floor, or the road — the same interface, the same data, no feature restrictions on mobile.
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