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Frequently asked questions
Common Questions About Flyntlok and PACCAR
What PACCAR systems does Flyntlok integrate with?
Seven: AutoOp for parts POs, MDI (Managed Dealer Inventory) for suggested orders, Bond Loyalty for customer loyalty offers, MSTS Service Gate for fleet-card pricing, PRWS for warranty claims, Decisiv for service cases, and PACCAR's Online Parts Counter. PACCAR price lists load automatically too.
Does it work for Kenworth dealers too?
Yes. Peterbilt and Kenworth are both PACCAR brands, so the same integrations cover Peterbilt dealers, Kenworth dealers, and dealers who sell both.
How do MDI orders get to PACCAR?
MDI suggested orders and stocking changes show up in Purchasing for your team to accept or reject. Once an order is confirmed, by PACCAR or by your team, Flyntlok turns it into an AutoOp submission automatically, so nobody resubmits it.
Can we file PACCAR warranty claims from Flyntlok?
Yes. On a warranty-enabled work order, choose Submit Warranty Claim from the Actions menu. The form fills in from Flyntlok data and goes to PACCAR through PRWS, PACCAR's Registration and Warranty System.
How does the Decisiv integration work?
Open the Decisiv tab on the Work Order Dashboard and tie the service case to the work order. From then on, status changes, parts, and technician write-ups flow to the case automatically. It works both ways and supports PACCAR's Work Order Quote system.
How does Flyntlok handle PACCAR pricing updates?
PACCAR's price list loads into Flyntlok's Item Genome automatically. You control markups, exclusions, and units of measure, and you get an emailed report showing what changed.
