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Frequently asked questions
Common Questions About Flyntlok and Hitachi
What does the Flyntlok Hitachi integration do?
It connects two ways. The parts side runs through the Hitachi logistics system: live pricing and availability from Hitachi HQ, POs, PIPs, warranty, and automatic price files. Separately, Global e-Service pulls machine hours, odometer readings, and GPS location onto the Machine Dashboard every day.
Can a Hitachi-only dealer order Hitachi parts in Flyntlok?
Yes. You don't need to carry John Deere. Hitachi parts orders, PIPs, and warranty run on the same proven flow as our John Deere integration, with the same Submit to Vendor flow and order-tracking panel. Submitted Hitachi POs are tinted orange so they stand out.
How do Hitachi parts lookups and specs work?
Every Hitachi parts lookup queries Hitachi HQ in real time for descriptions, current pricing, and warehouse availability, right in Flyntlok. Equipment descriptions and specs sync from Hitachi HQ too.
How does Flyntlok handle Hitachi pricing updates?
Hitachi pricing and substitution files load into Flyntlok's Item Genome automatically, at no extra cost. You control markups, exclusions, and units of measure, and you get an emailed change report each time pricing updates.
What does Global e-Service send to Flyntlok?
Machine hours, odometer readings, and GPS location, pulled in overnight. The meter-history dropdown shows hours and miles, and a Last Known Location field appears once GPS data is available, so you can bill rentals on accurate usage without a manual meter check.
How does Flyntlok connect to Global e-Service?
Today, you add your dealership's Global e-Service username and password, plus Hitachi API credentials, in Integrations settings. A more secure login-redirect flow, where you sign in on Hitachi's side instead, is on our roadmap.
