Frequently asked questions
The Item Genome provides access to every part for covered OEM vendors, and electronic catalog integration connects to 8+ manufacturers. Your team looks up parts, checks real-time availability, and places orders from one interface — regardless of which brand the part belongs to. Pricing updates flow automatically from OEMs, and supersessions resolve without manual intervention. For dealers carrying thousands of SKUs across four to eight brands, this eliminates the daily friction of switching between manufacturer portals.
It’s Flyntlok’s proprietary parts intelligence engine — a database containing every part ever defined for covered OEM vendors, organized by make, model, and application. When a customer provides an equipment model number, the correct parts surface instantly. When they don’t know the part number, the Genome suggests based on equipment type. It also generates quick pick lists from your team’s transaction history, so your most frequent lookups get faster over time. This is the single largest time-saver at the parts counter, and it’s unique to Flyntlok.
Yes. For supported OEM manufacturers, the entire workflow happens inside the platform: look up the part, check real-time availability, assemble the order, route for management approval if required, and submit electronically. The system also generates stock order recommendations based on usage patterns and can coordinate expedited orders for urgent customer needs. Drop-ship and special shipping instructions are fully supported.
Yes. When manufacturers discontinue or replace a part number, Flyntlok automatically maps the old number to the current replacement. Your team always finds the active part — even when a customer or technician references a number that’s been obsolete for years. This prevents the common and costly problem of ordering discontinued parts or telling customers something is unavailable when it actually exists under a new number.
Yes, through the Sparks self-service portal. Customers can browse your available parts, place orders, and track status without calling or emailing your counter. This is particularly valuable for landscape contractors and fleet operators who reorder the same consumables on a regular cycle — they handle it themselves, and your counter staff stays focused on walk-in customers.
Every individual part has its own dashboard showing usage history, pricing history, cost changes over time, current stock levels, supersession information, alternate descriptions, and notes. At the department level, Flyntlok tracks over-the-counter parts ratios, fill rates, inventory turns, margin performance by brand, and seasonal demand patterns. These metrics give parts managers the evidence to make stocking and pricing decisions based on data instead of instinct.
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