Digital walk-around inspections

Service profit starts before the wrench turns

Jenny opens with a point every dealership should hear. Many treat service profitability as a technician problem, but it starts long before a tech turns a wrench: getting customers back into the shop, finding additional work, keeping customers for future maintenance, getting the most from technician time and recovering every labor hour. In a market where equipment sales can swing, service is often the most controllable source of revenue and margin in the dealership.

Meet Alex Clementi

Alex is Flyntlok’s Senior Pre-Sales Consultant and has been closely involved in rolling this out. Before Flyntlok, he was a solutions engineer at Decisiv, a cloud-based service relationship management platform.

The walk-around as a job template

Alex starts with the approach he’s seen work in service department after service department: a simple, standardized walk-around inspection. In Flyntlok, you build it as a job template and wrap a digital inspection form around it, whatever your 10 or 20 point check looks like. The goal is the low-hanging fruit, easy repairs where it doesn’t make sense for the customer to say no because the machine is already at the shop.

A default job on every work order

Set the template as a default job and it’s added any time a new work order is written up. From the job, the tech opens the form section on their phone and walks through it.

What the form can capture

Text fields take free-form answers, and voice to text works well there. Outcome fields track a pass or different levels of failure, and each one can call for the repair lines needed. You can build logic into the inspection, so the form creates the call to action for any additional work.

Run it at no charge

The way Alex has seen it work best is a $0 walk-around. Your investment is a few minutes, and anything it turns up is profit. Jenny’s takeaway: this isn’t just better documentation, it’s service revenue you might have missed. Some customers will still say they’ll do it themselves, but it doesn’t hurt to ask.

Credit techs for finding work

If you run a tech incentive program, Flyntlok can track repair work that came from an upsell, so you can credit the technicians who found it and won it, and report on it.