Smart Tech Notes demo

The cost of a tech typing

Jenny opens on technician time, one of the most valuable resources in any equipment dealership. Documentation matters, because you need good service records to do business, but every minute a technician spends stopping to type is a minute they aren't turning a wrench. Multiply that across every tech, every work order and every day, and a small administrative task starts consuming real shop capacity.

What Smart Tech Notes does

Bomby's simplest explanation: it's a voice-powered AI feature. A technician speaks into the microphone about what they did, and out comes a well-formatted, cleaned-up write-up a service writer can use.

The demo

On the work order, technicians now have an AI voice notes button where they'd normally type the Complaint, Cause and Correction. Bomby hits record and talks for about 30 seconds the way a tech might: 1,250 on the meter, in for an overdue 1,000-hour service. Engine oil and filter with eight quarts of 15W-40, both fuel filters, a loaded-up air filter swapped out, hydraulic oil and the return filter, front and rear diffs and the transfer case with 80-90, and everything greased. Then the AC: the customer said it wasn't cold, it was low and leaking at the Schrader valve on the high side, so he replaced the valve, charged it to the nameplate 2.4 pounds of R-134a and checked 38 degrees at the vent.

What came back

About five seconds later, Flyntlok had a Complaint, Cause and Correction, with the rambling turned into a bulleted list. It recognized 8090 as an oil rating and formatted R-134a to match AC refrigerant types, which takes service-level knowledge. The write-up can go straight to a service writer, who can present it to the customer.

Desktop, mobile and the field

The button works the same on desktop and mobile. Field technicians who go out to the customer, and techs issued tablets or phones by their shop, can document the job where they are instead of walking back to a laptop.

More than voice to text

Jenny asks the obvious question: voice to text has existed forever. If a service writer still has to clean up a messy transcript, the admin work just moves from one person to another. Bomby explains that transcription is word for word. Smart Tech Notes adds a layer of AI that acts like an expert in the service domain, understanding how technicians talk and how service writers want write-ups to look. It handles jargon, oil ratings and abbreviations, filters out bad language and personally identifiable information like employee or customer names, and drops filler words and restarts while keeping part numbers, serial numbers and torque specs.