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Service demo
A work order from scheduling to billing.
A one-minute screen recording from January 2021 of Flyntlok service: scheduling, check-in, estimates, techs clocking into work orders, parts lookups, notes and escalations, through to billing and warranty claims.
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What you’ll see
About this video
A short screen recording from January 2021, set to music with no narration. It follows a work order through Flyntlok service, from scheduling to billing, warranty claims included.
Checking a machine in starts the clock on your service KPIs. Once an estimate is approved, techs clock into the work order, see the machine's full history, order parts, check stock and special-order availability, write notes and escalate changes to a manager. Today customers approve estimates job by job by text or email, and techs can do much of this from a phone.
- Schedule it, or skip it. Book service in the scheduler, or go straight to the work order.
- Check-in starts the clock. Your service KPIs start counting when the machine arrives.
- Estimate, then work. Once the estimate is approved, techs clock into the job.
- History and parts on the job. Techs see the machine's history, order parts and check stock and special orders.
- Notes and escalations. Techs record what they found and fixed, and flag changes to a manager.
Shipped since this video
What has shipped since this video
Every update below shipped after this video was recorded. Each one links to its release notes.
Flyntlok ships a release every two weeks. See every release note
Video recap
What the video covers
Inside Flyntlok
Every job, from booking to billing.
The Service Scheduler sends text confirmations and reminders, customers approve estimates job by job by text or email, and techs clock into the exact job.
- On mobile, techs clock in, request parts, add photos, record Tech Notes and complete checkout
- Warranty and customer pay on one work order
- Sparks service requests open a work order in estimate status
Questions
What dealers ask
See it with your own data
Book a walkthroughHow does a work order move through Flyntlok?
Schedule the service, check the machine in and build an estimate. Once it's approved, techs clock into the job, see the machine's history, order parts and record notes, and the work order carries through to billing.
Can warranty work go on the same work order?
Yes. Flyntlok handles warranty claims as part of service, and warranty and customer pay sit on one work order.
When do service KPIs start counting?
When the machine is checked in. In this demo, check-in starts the clock on the dealer's service KPIs.
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