Sparks customer portal

Inviting a customer

From the customer's dashboard, click Actions, then Sparks. Flyntlok generates two codes that are good for a week. A customer already on Sparks types in the codes to connect to your dealership. A new customer gets a link by email to create a Sparks login connected to you.

What customers see

You can link to Sparks from your own website and add your logo to the login screen. Inside, customers see anything open with you, like orders, rentals and work orders, plus their salesperson and a scrolling box your marketing team can fill with promotions. Customers who buy from more than one Flyntlok dealer pick which one they're working with.

Orders and machines

My Orders lists every order with its invoice, which customers can view, reprint, correct the PO on or reorder. My Machines lists the machines on their account, where they can ask to add one, report one sold, start a parts order or request service.

Placing an order

Customers pick the store and the machine, type or import parts or choose from common parts for that machine, and can save a draft for later. They see quantity on hand at that store and their price with discounts. Orders go on account terms or get paid by card, with text and email alerts for special order parts, a shipping method, notes and a PO number.

How it lands in Flyntlok

The order shows on the customer dashboard as a customer draft and becomes a customer order when it's ready to order. A red triangle marks parts the customer picked that nobody at the dealership has verified, a check against ordering the wrong part online. Current customers can start with Sparks by sending a question through the question mark in Flyntlok.