Item Line

The Item Line allows users to effectively view part items and their locations, edit ordered quantities, edit fulfilled quantities, and edit amounts as well as check traceability, verify correct Item Numbers, report lost sales, remove items from SO entirely, and create/edit discounts for specific items.  The Item Lines appear as rows in descending order by when they were added to the SO.

Gear, Rocket, Truck, Tax, Percentage and Money icons

The POS icons that appear in the left-hand column help signify what classification each Item Line is, and the different icons can be defined as follows:

  • signifies the item line is a Part
  • signifies the item line is a Machine
  • signifies the item line is a Shipping and Handling (S&H) charge
  • signifies the item line is an added Tax
  • signifies the item line is an added Discount
  • signifies the item line is a Payment
  • Note Icon signifies the item line is a Note
  •  signifies the item line is a Rental Contract
  • signifies item line is a Work Order

Product/Service column

The Product/Service column allows users to view Item Number, Item Description, go to Item Dashboard, and change Item Description. The Item Description is listed underneath the Item Number in the Product/Service Column

Click the Item Dashboard button located just right of the Item Number to open up the Item Dashboard in a new tab.

Go To Item Dashboard

Click the Pencil icon to change the Item Description.

  • Note that changing Item Description in the POS does not permanently change Item Description in the Item Dashboard.  
  • Tax Items will include their Tax Percentages in parentheses in its description

If Item has a Core, the Item Line will contain a Dirty Core option underneath the item description. Check the box if the Dirty Core has been returned. You can set the Core status of the Item when editing the Item's Dashboard.

Actions column

The Actions column, located in the middle of the POS, allows users to check fulfillment status, fulfill item, check traceability, change status of item number verification, report lost sale, check if there is updated pricing, and remove item from the SO.

To fulfill all item quantities, check the green Circled Check Mark icon

  • An unfilled Circled Check Mark signifies that the ordered quantities of that specific item are not fulfilled
  • A filled in Circled Check Mark signifies that the ordered quantities of that specific item have been fulfilled
  • An orange Circled Check Mark signifies that the ordered quantities of that specific item have been partially fulfilled


To check Traceability, click the Traceability icon Traceability.

  • Traceability feature is only enabled when item has traceability information
  • This feature is specific to manufacturing ERP companies

To change status of item number verification, click the Squared Check Mark icon.

  • Once clicked, the Squared Check Mark icon Verify Part Number will change to a Red Warning Sign Unverified Part Numbers to signify that the Item Number is not verified
    • Most likely the customer submitted the Item Number if not verified

To Report Lost Sale, follow these steps:

  1. Click the Frowny Face icon Lost Sale to redirect to the Loss Report Form
  2. Fill in Loss Report Details with loss type, customer, reason, and estimation information
  3. Verify Item Details such as the Selected Item, Listed Price, and QOH
  4. Click Submit

To check Updated Pricing for an item that has changed pricing, a golden icon [picture of the icon] will appear in the action column. After clicking, an Update Pricing notification will pop-up and ask if a pricing update is applicable. If so, press the Send button and the item price will be updated appropriately.

To remove an item from the sale order, click the X, and the item line will disappear from the POS.

Location column

The Location column allows users to update or enter in an Item BIN, or a designated inventory storage location. To set the location, click the Pencil icon and type the BIN into the prompted text.

Quantity column

The Quantity column allows users to view and change Ordered Quantity, and view Quantity on Hand (available quantity), Quantity Consigned, Total Quantity, Dispute Quantity, and Request Transfer.

To change Ordered Quantity, use the arrows or click into the quantity number to manually type in the desired quantity. The QOH, or Available Quantity, is located directly below. Also, by clicking the Information icon, the QOH Breakdown Tab pops-up with the Quantity Available, Consigned Quantity, and Total Quantity.

To Dispute Quantity, click the Ladybug icon and enter the quantity that is actually on hand, not including ordered quantity.

  • Notice that after disputing the quantity, the QOH will automatically be updated on the Sale Orderas well as on the Item Dashboard

To Request Transfer Quantity, click the Truck icon and fill out the Transfer This Item pop-up page. This page requires the Transfer Location, Transfer Quantity, Shipping Method, and if Drop shipped. Select either Transfer or Quick Transfer to finish the Transfer process.

Location Column

Fulfill column

The Fulfill column allows users to view and change fulfilled quantities. To change fulfilled quantity, either click into the Fulfilled Quantity number or click arrows to incrementally add or take away Fulfilled Quantity

 Partially Fulfilled              Fulfill Item via Typing

Rate/Amount column

The Rate/Amount column, located furthest right of the POS, allows users to view and change Item Prices, as well as add discounts to each Item Line separately. The top number of the Rate/Amount cell is the Item Price which takes into account the Item Discount. Just below, is the Total Item price which additionally takes into account the Quantity Ordered

To add an Item Discount, click the Discount Line cell and fill out the Line Pricing pop-up menu and press Save. The Line Pricing pop-up menu requires Discount Percentage, Reason for discount, and will propagate the New Amount.

  • After applying an Item Discount, the Money Icon in the Rate/Amount cell will fill green.

 Rate and Amount Column            Discount           

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