We are excited to announce that Flyntlok will be attending the Equipment Exposition October 15th-18th in Louisville, Kentucky (Booth Number C001). The Equipment Exposition is an annual event dedicated to growing landscapers', manufacturers', and equipment dealers’ businesses. Please reach out to Mike Wasserman (mwassy@flyntlok.com) or Alex Clementi (alexc@flyntlok.com) if you would like to arrange a meeting while we are there. Or just stop by to say "Hello!"

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Hey Flyntlok, Where's the Beef?

(Yes, we had to insert a link to the video since many in our audience might not get the reference.)

Recently, many of our faithful and dedicated Release Note Readers might be saying, "Hey, Flyntlok, love that you still come out with these updates every two weeks, but honestly, I'm not seeing the same volume of new features that I've become accustomed to. What's up? Where's the beef?"

Well, it's a very valid question. We are truly proud that, as the only true cloud-based DMS, we are constantly pushing out new features that our legacy competitors can only dream about. Flyntlok has been growing its customer base quite considerably, and since all Flyntlok customers share the same database and infrastructure, we are actually running the world's largest single DMS instance. We thus need to prepare that infrastructure to handle thousands of customers and tens of thousands of users on a global basis. To that end, we have dedicated a number of our development teams to build for the future. Most of this work won't make it into the release notes, but you'll reap the results now and in the years to come, with a robust and scalable platform. And so, for the next few months while we work on these long-term projects, you might see fewer items in the release notes. But fear not, our amazing dev team is cranking on unseen work to keep Flyntlok ahead of the curve and to keep your business running.

Upcoming URL Changes

Oh, and since we have you on that topic: Keep an eye on your email. In the coming weeks you will receive an email telling you that you might need to edit any bookmarks you have to Flyntlok. The main login page won't change, but every customer will get their own "subdomain". That means, after you login, the URL in your browser will say https://mycompany.flyntlok.com/. If you have any bookmarks to pages other than the login page, you will have to insert your company name into the saved URL (e.g. https://mycompany.flyntlok.com/rc/crm/leads). The email you receive prior to the change will notify you of what "mycompany" will be.

CRM

Improvements to Reviews Requests (#FD-3003)

Opportunity

Previously, requesting a Google or Facebook review from a customer required navigating to the CRM Reviews page. Users have suggested that integrating "Review Requests" into more common customer touchpoints within Flyntlok would greatly streamline workflows and improve efficiency. (Plus, our esteemed CEO was nagging us for months to do this.)

Solution

Your feedback (and our CEO’s feedback) has been heard! We’re thrilled to announce that the "Review Request" feature is now more accessible than ever. You can now request reviews directly from multiple key areas within Flyntlok, including:

• Point of Sale
• Customer Dashboard
• Work Order Dashboard
• Rental Dashboard
• CRM Lead Dashboard
• Contact Dashboard
• SMS Conversations

This enhancement is designed to make it easier for you to connect with customers and gather valuable feedback with just a few clicks.

This feature can be accessed at most of these pages by clicking on Actions > Request Review. (On Customer Dashboard, it is under the CRM Button. On Point of Sale, it is Details Panel and then in the Actions section on the far right. It can also be found within the SMS Conversations panel on Point of Sale)

On SMS Conversations, a new icon is available as shown here:

Additionally, we have made several improvements to its functionality.

Relevant Contacts will be immediately loaded in. For example, on Customer Dashboard, we will load in all of the Customer's phone numbers and email addresses with the Primary Contact pre-selected.

You can now manually enter a phone number or email address.

An icon will appear next to newly added phone numbers or email addresses. These will be automatically saved to Customer Contacts after sending the Review Request. On the Lead Dashboard, these will also be saved to the Lead.

Note: This feature is only available if you have Google Reviews and/or Facebook Reviews configured for your company. If you're interested in getting set up, contact your friendly Flyntlok Consultant!

Rental

Preset Rental and Delivery Rates

Opportunity

Rental Agents want to standardize their rates for pickup and delivery.

Solution

Flyntlok now supports preset pickup & delivery rates for Rental Contracts. When a location has preset rates configured, you will be prompted to select from them when creating a new Rental Contract or when updating an existing Contract’s “Pickup” or “Delivery” details.

There are 2 kinds of rates:

• Flat rates let you charge a flat fee.
• Hourly rates let you set how long a delivery took in hours to automatically charge your Customer at an hourly rate.

If none of your presets make sense for a contract, you can select “Custom” to set your fee to whatever you want to charge.

Flyntlok has added a new page to your Rental settings to manage these new presets. You can find it by navigating to Flyntlok Settings (wrench icon > Flyntlok > Flyntlok Settings), clicking “Rental Settings”, then opening the “Pickup and Delivery” tab.

Enhanced Rental Pickup & Delivery (#FD-3007)

Opportunity

Rental Fleet Managers need to schedule deliveries and pickups for their fleet and expressed interest in using Flyntlok to do so. Currently, addresses and fees for pickup and delivery can be set on a Rental Contract, however the existing Move system in Flyntlok is not used.

Solution

Administrators can now opt to have Flyntlok automatically create Moves from their Rental Contracts when the contract is reserved. Flyntlok will automatically sync the customer and machine information from a Rental Contract to its Moves until the Move has been assigned to a Truckload. Additionally, you will be prompted to update the dates or addresses on linked moves when updating contract dates and pickup or delivery addresses. 

To top it off, there is a new tab on the Rental Contract where you will be able to view all linked moves in one spot. To enable this feature please contact your friendly Flyntlok Consultant.

Vendor Integrations

STIHL Image Gallery (#FD-3005)

Opportunity

Previously, companies with our STIHL Products integration were only able to load in Model information and not the pictures that STIHL made available. Users have asked for the ability to also view images directly provided from STIHL, in addition to any images they might have added themselves.

Solution

If STIHL provides images for a Model, they are now available to view on the Machine Dashboard under "STIHL Images" tab:

STIHL images will appear by default. You are still able to upload and view your original images by switching over to the "My Images" tab.

Point of Sale

Model Discounts [#55669]

Opportunity

Managers requested the ability to set discounts for Models.

Solution

Added capability to set Model discounts. This can be configured from the Model Info page under the "Discount Pricing" widget:

When selling a Machine of that Model, the discounted price will prefill as the suggested sale price. If the Machine has its own discount set, the Machine’s discount will take precedence. The discount will also be used when quoting that Model.

Service

Work Order Revenue on Dashboard [#55911]

Opportunity

Service Managers requested that they would like to see Work Order revenue information on Work Order Dashboard without needing to click on the Performance tab.

Solution

Users who have permission to view the Performance tab will now see a "Price" section at the top of their Work Order Dashboards. This price is calculated as Total Revenue minus Discounts.

Resolved Issues

Incorrect Saves for Schedules on Rental Contracts [#56040]

Complaint: Rent Template Schedules on the Rental Contract would not save correctly if they were saved for a Model. Templates on Model lines would not show up in the searcher either.

Correction: Fixed. Rent Template Schedules saved to Models will now properly save and be searchable. These templates are also visible on the Model Info page.

$0.00 Instead of TBD on Rental Contracts [#56037]

Complaint: Users reported seeing “$0.00” instead of “TBD” when creating Rental Contracts with pickup or delivery enabled but no fee set.

Correction: Fixed.

"Where are my Customers?!" on Reservations [#56158]

Complaint: Users reported being unable to find some customers when creating Reservations.

Correction: Fixed.

Superfluous Leads Updates [#56255]

Complaint: Users reported being notified for changes they made on leads they were already assigned to. They didn’t need a notification because they made the change!

Correction: Fixed.

Bobcat of Canada Trading Network [#55944]

Complaint: Canadian customers reported that Bobcat of Canada was not receiving updates for the Bobcat Parts Trading Network.

Correction: Fixed.

Totals and Page Counts on "All Leads" View [#56251]

Complaint: Salespeople reported the Total and Page Count on the All Leads view were not updated when filters changed.

Correction: Fixed.

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Last Release Notes

September 11th, 2024 Release Notes

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YouTube

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