Template for Knowledge Base

This template gives an easy to use format to follow when editing support articles to best help our clients more easily understand Flyntlok's website. Each article should contain a paragraph that gives context and explains the purpose of the article.

How to write a support article

To write an effective support article use the following steps:

1. Create a title for your article and use Format Heading 1
2. Give the support article context by describing the articles purpose
3. Start the body of your article with a heading that is Heading 2 format
4. Write the body of your support article
   • Strive for conciseness and write in an active voice
5. Add any visual elements within the body of the support article
6. Create a footer which includes link to any related FAQs and YouTube videos

Format Rules

The following rules should be adhered to when formatting your articles:

• The title of your article should be Heading 1
• Subheadings should be formatted with Heading 2
• Headings within Subheadings should be formatted with Heading 3
• Step lists should be numbered
• Non step lists should be bullet pointed
• Images should never be labeled as headings
• All Flyntlok elements should be bolded, italicized, and capitalized.
  • I.E.: Navigate to the Item Dashboard
• Other articles should be formatted as bolded hyperlinks
• Footers should be formatted with Heading 3

Footer

Copy and past the following into the footing of your article:

YouTube

Check out our YouTube channel for more highlights of the application.

Release Notes

You can review our most recent release notes here.