Check out the latest updates to the Flyntlok Equipment Dealer Management System.

Customer Management

New Features

Primary Customer Contact

We want to help you set the customer contact on sales orders, rentals, and work orders. The primary customer contact will solve this problem! Notice that the contacts editor has changed. If a contact is marked as primary, it will have a green check beside it.

Flyntlok Dealer Management System

To set a contact as primary, edit the contact and check the Primary Contact box.

Flyntlok Dealer Management System

Remember, there can only be one primary contact assigned to the customer. Once a primary contact has been selected, we will auto-fill that contact on all sales orders, rentals, and work orders. This is only a default and can be changed if needed.

Point Of Sale

New Features

Adding Models to Sales Orders

Models can be added to a sales order, quoted, then easily swapped for a machine.

To add a model to a sales order, click the Rocket and select the Quote Model tab.

Flyntlok Dealer Management System

Next, type in the model that you would like to add. We will autofill as much information as possible, but you can always edit any information as needed. Then click Quote.

Flyntlok Dealer Management System

At this point, lets say that a quote has been given to the customer and they have accepted. Its time to associate a machine to the model. Instead of the Fulfill button you will see a Rocket. 

Flyntlok Dealer Management System

Click the Rocket,  and search for the machine that you would like to link to the sale.

Flyntlok Dealer Management System

Once you click Associate Machine, the machine will be added to the sales order and the model will be removed automatically. At this point, you can sell that machine following your normal workflow!

Sales Order Terms & Conditions Editing

You can customize the Terms & Conditions on individual sales orders.

From a sales order, Click the details tab:

Flyntlok Dealer Management System

Then, Click Settings:

Flyntlok Dealer Management System

Make any changes needed to the Terms & Conditions

Flyntlok Dealer Management System

Click close

Flyntlok Dealer Management System

Work Orders

Enhancements

Work Order Creation

When you select Multiple on the work order creation page we will hide unnecessary information like machine hours and miles.

Flyntlok Dealer Management System

Machine Information Auto-Populate

If a machine has miles and/or hours, we will auto populate that information on the work order.

Flyntlok Dealer Management System

Bulk Labor Update

When you update a labor type on a job, you will have the option to update all previous labor on the job to the new type.

Flyntlok Dealer Management System

Estimate Email

We have updated the estimate email to contain the view/sign option and a PDF copy of the estimate. Previously, these came in separate emails.

Google Maps Integration

Over the past couple of weeks have been adding links to Google Maps within Flyntlok, specifically in the work order and rental systems.

If you click this icon    you can go directly to google maps where you will be given directions to your destination.

Flyntlok Dealer Management System

Mobile

Enhancements

Work Order Filtering

If you have a large amount of open work orders, you can use the new filter button to consolidate the list.

Flyntlok Dealer Management System

CRM

New Features

Lead List Importer

We are making it easy to import lead lists that you have purchased or built. When you are ready to import a list, head over to the CRM Hub!

Click actions then Import Leads.

Flyntlok Dealer Management System

From the modal, you can download the template needed to import the lead list. Once you have converted your list to our format, you can add the file and click Import.

Flyntlok Dealer Management System

Application Management

Enhancements

Performance Tab & Cost Adjustment Permissions

We have added two additional permissions to the Access Control page.

Model Creation Defaults

When a new model is created, Allow Rent and Allow Sale can be defaulted to the value you choose. The default value is no for Allow Rent and yes for Allow Sale for both fields. The default values can be changed on the Flyntlok details page.

Last Release Notes

March 16th, 2021 Release Notes

Not yet a Flyntlok Customer?

Learn More at Flyntlok Dealer Management System

Youtube

Check out our Flyntlok YouTube channel for more highlights of the application!

Check out the latest updates to the Flyntlok Equipment Dealer Management System.

Point Of Sale

Invoice Customer Panel

We have restructured the customer panel to make it more space-conscious and moved the contact selector next to the customer selector.  Previously, the contact was selected in the details panel at the bottom of the page.

You can now designate the type of invoice and use that for reporting.

The type and location can also be encoded into the ID.  If you wish to enable this feature, please submit a support ticket.

Activity/SMS Panel

We have made it easier to add/edit notes and send SMS's from the point of sale by adding an activity panel on the lower right of the page.

 

When a customer responds, you will get a notification in the lower right of Flyntlok, and on your dashboard.

You can reply from the notification, customer dashboard, or right in the activity panel on the invoice.

Returning Dirty Cores

Previously when creating a return for a sale that includes cores, we were not populating the return sales order with the dirty core.  We updated that so you no longer have to add that manually when the customer returns with the dirty core.

Machine Owner / Bill To

We have updated the sales order PDF to reflect the machine owner if it is different than the bill-to.

Work Order

SMS Templates

You can now customize your own templates for SMS's sent from the work order system!  To configure your templates, please submit a ticket and a consultant will work with you to get them setup.

Activity/SMS Panel - Unread Activity

We have added an unread activity indicator on the activity panel. Once you open the panel, the notes will be flagged as reviewed and the indicator will be removed.

Estimates - Icons

We have added icons to the estimate section to indicate when an estimate has been emailed to your customer, and when they respond.  Look for more updates to this feature in the coming releases!

Rental

Activity/SMS Panel - Unread Activity

We have added an unread activity indicator on the activity panel.  Once you open the panel, the notes will be flagged as reviewed and the indicator will be removed.

Auto-Generated Work Orders for Rental Actions

Based on your company's settings, we will automatically create a work order at the first rental, and every subsequent check-in of a rental.  We updated this functionality to create these work orders as segmented.  In the coming release, you should be able to designate one or more job templates to be added to this style of work order.

Purchasing

Bulk Printing Labels

We moved the bulk printing of labels from the PO to the voucher.  This lets you print off a barcode label for each item you are receiving.

Accounting

Customer Accounting Settings

Previously we were updating the Accounting Email and Auto-Send setting on the customer when you re-loaded them. That caused confusion when QuickBooks Online had different data than what was set in Flyntlok. We will no longer automatically update those fields.

 


 

Last Release Notes

November 17th, 2021 Release Notes

Not yet a Flyntlok Customer?

Learn More at Flyntlok Dealer Management System

Youtube

Check out our Flyntlok YouTube channel for more highlights of the application!

Check out the latest updates to the Flyntlok Equipment Dealer Management System.

Work Order Updates

Work Order Machine Assignment

In the past, only one machine was allowed per work order. This worked great until a customer dropped off a chain saw, pole saw, and weed wacker. Now you can add multiple machines to a work order. To do this, click "Multiple" on the work order creation screen. Then add machines to each job.

 

Then, you will be able to add a machine to each individual job.

Clocked in list

Click the Info Tab to see a list of people that are clocked into a work order.

 

Technician Notes

The customer will not see any notes that are added in the "Notes" section.  However, after the notes have been reviewed, you can add them to the correction section by clicking the "Add to Corrections" button.

Work Order Sections Stay Closed

When you minimize a section on the info tab of the work order page, it will remain closed until you open it again.

Parts Transfers

Parts invoices can be transferred between jobs. The jobs can even be on different work orders. Click the transfer button on the management tab to preform transfers.

Work Order Permissions

Certain work order actions only need to be available to select users.  Below is a list of actions that can be limited. The limits can be set on the Authorized Users tab by your company Flyntlok administrator.

Setting Permission Access

New Rental System Updates

If you are interested in upgrading to the new rental system, please reach out to consulting@flyntlok.com.

Rental Contract E-Signing

From a rental contract, select "Request Signature" from the actions dropdown.

Then input the customers' email on the pop-up.

The customer will receive an email prompting them to e-sign the contract.

Then, the customer can sign the contract.

 

Rental Kits

Beta users can configure Kits from the Models page. To create a Kit from scratch, first, create a Model. Then edit the model and scroll down to the recommended items section.

 

Remember, only items that are marked rentable will show in the searcher.

Delivery And Pickup Information

If you leave the box blank, the rental delivery fee will show TBD instead of $0.  This allows you to bill the customer after the delivery has occurred.  In this case, we recommend having your rates listed in the terms of the contract.

Associated Salespeople

You can now associate more than one salesperson to a Customer. This can be helpful if a customer has a salesperson and a PSSR.

Flyntlok Surveys

You can now see the last time a customer was surveyed on the customer's dashboard.

Vendor Searching

We have updated vendor searching from the search bar. It should be faster and show better results than before!

Not yet a Flyntlok Customer?

Learn More at Flyntlok Dealer Management System

Youtube

Check out our Flyntlok YouTube channel for more highlights of the application!

Check out the latest updates to the Flyntlok Equipment Dealer Management System.

Rental Email Signatures

From a rental contract, you can now directly email a signature request to the customer!  They will receive the request to sign it from their device. Once signed, a copy will be sent to the customer and salesperson and shown on the rental dashboard.

Transferring Stale Items

When transferring an item from a sales order, you could not quickly see if other store locations' parts were stale. We now show if a location's items are stale so that you can prioritize transferring those.

Bin Location Logging

On the item dashboard, we were not logging when a bin location for an item was changed. Now, we will log the bin location change and the user who changed it.  You can access the logs by clicking the "View Logs" link in the "Notes" section.

Stock Class

When an item is loaded into Flyntlok with a stock class, we will show that class on the item's dashboard.  This is specifically for Peterbilt dealerships.

Alternate Vendor

If an item is loaded into Flyntlok with an alternate vendor, we will display that vendor on the item's dashboard.  This is currently just for Peterbilt dealerships. However, we will be looking to expand on this concept in the future.  As of now, it's purely informational.

Scrapping Comments

We were not allowing comments from an MRP work order when an item was being scrapped. Now, you will have a comment box to associate information when scrapping an item.

Rental Contract Tab Names

We have changed the naming of the browser tab for rental contracts. The tab will now show the customer name instead of the rental ID.

Fulfilling Rental Items

To fulfill fuel on a rental sales order, you had to click the Fulfill All button. We will now fulfill the fuel when the machine it is linked to is fulfilled.

Searching Split Sales Orders

You can now use the S search and be taken directly to a split sales order. Before, you could only find split sales orders using the S? search.

Work Order Terms

If your company has terms for work performed on customers' machines, you can now have that print at the bottom of your work order PDFs. Please reach out to Flyntlok, and we can get the terms added to your company account.

Creating Invalid Users

We were allowing users to be created without an email, first name, and last name. We will now show an error when a user is being created without adequate information.

 

Last Release Notes

June 16th, 2021 Release Notes

Not yet a Flyntlok Customer?

Learn More at Flyntlok Dealer Management System

Youtube

Check out our Flyntlok YouTube channel for more highlights of the application!

Check out the latest updates to the Flyntlok Equipment Dealer Management System.

Point of Sale Item Import

For the large orders that customers send on Excel sheets, you can now import those files to the point of sale! The import only requires the item number and has an optional field for quantity.

After a file is attached, we will show a list of all the items from the file. If there is a red X, we could not find a matching item number and this item will not be added to the sales order. If the item has a green checkmark, we were able to find a match for it. If there is an orange triangle, we found more than one item number that matches the item. We give you the option to choose which item you would like to add.

NOTE: We support the following file types for import:

Quick Add Customer Address

In our quest to make actions on the point of sale quicker, we found that users were quick adding customers and still having to go edit their profiles to add address information. You now can add an address from the customer quick add form.

PACCAR Bond Loyalty

For PACCAR dealerships, you can now search for customer's Bond Loyalty accounts and add any relevant coupons to a sales order. You can also create new Bond Loyalty accounts or edit existing ones.

Assigning a Bond customer to a sales order is done from the sales order information section.

Once a bond customer is assigned and all the customer's parts are added to the sales order, you can click the dollar bill icon in the upper right and add available coupons.

Please note that there may be some delays in searching and loading Bond Loyalty customers and coupons. This is due to slow responses from the company we have integrated with. They are aware and actively working on a solution!

Part Verification

When a customer submits a sales order from Sparks, we mark those parts as unverified with a red warning triangle. Once the parts are verified by the store, you can click the Verify All button in the Details tab instead of clicking on each item to verify.

Sales Order PDF [BETA]

We are starting to roll out the new sales order PDF to all our customers. Please contact Flyntlok if you would like to be included in this beta.

Work Order Job Templates

We found that our old job template editor was difficult to work with and not friendly to smaller screens. We have redesigned the editor to provide a smoother and more user-friendly experience. Also, we have added the ability to attach associated forms to job templates. These forms will then be attached to the work order when the template is added.

Service Dashboard [BETA]

The service dashboard now has a new look! You still can filter this report via date range to view the productivity and efficiency of each store location.

Here is a list of definitions for the statistics we are reporting on:

 

By clicking the More button in the bottom right of the location's details, you can view the labor details by labor type for that store location.

By clicking the View Location button in the lower left of a location's breakdown, you can view the statistics of a location and continue to drill down to view the statistics on a per technician level.

Consignment Items

When adding a new item to a consignment location, if you canceled the pending transfer because of insufficient quantity, the item would get removed from the consignment location. Now, if you add an item with a target quantity, it will immediately be put on-site with zero quantity, and a pending transfer for the quantity will be created.

MRP Work Order Grading

Previously, we did not require an assembled by signature before applying the final grade to a work order. We now require there to be an assembled by signature before there can be a final grade.

Work Order Creation Machine Search

Two weeks ago, we updated the machine searcher on the work order edit page to allow for searching customer unit numbers. We have made the same change to allow for searching customer unit numbers when creating a work order.

Model Save and Update

The button to save and update machines when editing a model is now blocked by permissions. If you do not have the permissions for this, you will need to contact your management team.

Last Release Notes

May 26th, 2021 Release Notes

Not yet a Flyntlok Customer?

Learn More at Flyntlok Dealer Management System

Youtube

Check out our Flyntlok YouTube channel for more highlights of the application!

Check out the latest updates to the Flyntlok Equipment Dealer Management System.

$25 VISA GIFT CARD CONTEST

Between today, May 27th, 2021, and June 9th, 2021, we want to reduce unnecessary mouse clicks within the application.  Submit a support ticket with your idea to reduce clicks. As a team, we will determine the most impactful request, implement the changes, and reward that user with a $25 visa gift card!

Automated Customer Satisfaction Surveys

If you have ever wanted to gauge customer satisfaction in real-time then we have the feature for you! We are adding the ability for you to automatically email surveys to your customers after certain actions in the system.  For example, after you close a sale with a customer.

If you have interacted with Flyntlok’s help desk recently, you may have received a survey in your inbox almost instantly. While this alone is great, we wanted to take this feature a step further by building “triggers'' that will allow you to send the surveys either instantly, or after a delay chosen by your business. This tool will not only make your dealership look modern and professional, but also provide you with instant feedback from your customers.

We have teamed up with Survey Monkey as a partner for this feature. This allows Flyntlok to trigger actions for surveys and manage data necessary to tailor your survey.  Survey Monkey manages the survey configuration and provides tooling and reporting around your surveys.  The Flyntlok consulting team can assist with all of the setups.

This ad-hoc feature can be configured for you for a cost of 10 cents a survey.  If you are interested in utilizing this, please contact us at consulting@flyntlok.com or submit a ticket within the application, and we will set up a time to discuss.

New Sales Order PDF (Closed Beta Testing)

We are happy to announce that we are launching a new version of the Invoice/Sales Order PDF.  We will be adding this feature by customer request in the coming weeks! A Flyntlok consultant will reach out to your management team for approval before adding your business to the beta test. This new sales pdf  will soon become the standard within Flyntlok.

Biggest Improvements:

Upcoming

DMS Work Order Dashboard Updates

Over the course of the next two weeks, we will be working on a new implementation of the work order dashboard.  This will be a job-centric dashboard with screen space optimized for tablets and laptops.  Starting 06/09 we will launch a closed beta for this feature and open that beta to customers who are interested in trying out this new dashboard in late June.

DMS Work Order Job Template Manager

Since we are making updates to our work order system, we will take this opportunity to update the job template editor as well.  This will be finalized and out with our release 06/09!

Point of Sale Improvements

New Hotkey “F”

Due to popular demand, we have added a new hotkey to our sales order page. “F” can now be pressed to fulfill as many items as possible on the sales order. We continue to encourage ticket submissions with click reduction ideas!

View Updated Hotkey Cheat Sheet

Cursor Movement After Parts Selection

After using the mouse to select parts from the parts searcher drop down, the cursor will automatically move to the quantity field.

Item Quick Add

We added a link from the POS item quick add dialog to the full new part creation form.  If you had some data already entered into this form, it will be saved and you will continue to edit the newly created part in a new tab. Just remember, the form has to be completely filled out before clicking the advanced button.

We will also start checking for duplicate customers. This should help prevent quickly adding customers that are already in the system.

Sparks Portal

Clicking “Accept Order” Assumes Responsibility

Sparks Orders were being created with a user set to ”Flyntlok System”.  In order to support downstream workflows (like purchase requests), we will assume the user clicking “accept order” will be responsible for that sales order moving forward.

Photos

We fixed a bug causing sparks machines photos to be different than Flyntlok DMS ones. This occurred when a machine's picture was updated from its original version.

Consignments

Dashboard Layout Updates

We optimized this page for laptop uses. Since consignment locations are often remote or on service trucks, we made some layout changes that should give laptop users a better experience. Specifically, any action button should be accessible without the need to side scroll.

Remove Insufficient Quantities

We added a button to remove out-of-stock items when transferring quantities to consignment locations.  When this button is clicked, we will reduce the transfer amount to the max quantity available to get you closer to your target quantity.  Previously, we removed the whole transer.

 

Redirect on Submission of WO Internal Quote

We realized the redirecting between work orders and internal quotes was choppy. We have implemented better redirects to help streamline the process. Upon completing an internal quote you will now be redirected back to the work order you started on. The system will behave exactly as if you bought the parts from an internal account; eliminating clicks and allowing you to enter additional work order data.

Better Error Handling on the User Settings page

You might have run into an error while editing/saving your user settings (such as updating your personal photo) and not realized it. We have now updated that page to communicate errors to you, should one occur.

User Photos - No Permissions Necessary

Being able to put a face to a name is more important now than ever. We made sure that all users are able to add a user photo. No permission is now necessary.

ERP Work Order Updates 

ERP Grading Workflow

Users were mistakenly grading a work order before signing it as assembled or signing the first article inspection.  Now, a work order must be signed as assembled before the option to grade the work order will be made available. If a work order requires first article inspection, that must also be completed before the option to grade will be made available.

Notes Modal (Gabe K - Click Reduction Contest)

This submission came from Gabe K during our click reduction contest. If your mouse left the space on the screen where the modal (pop up) was, the modal would automatically close. We understand that can be frustrating so we made sure that the modal stays open until you choose to click close or save.

Expected Total Cost

We give an extensive breakdown of costs on ERP work orders. We went ahead and added them up for you! This can be found on your ERP work order dashboard.

Quick Searching - Open in New Tab (Gabe K - Click Reduction Contest)

If you have the user setting enabled to open your QuickSearch results in a new tab, we were not leaving the input after you submitted your search.  When you returned to that tab, the QuickSearch guide would overlay over the page and block your view, requiring a click to close it. We have handled that for you now.

Adding Notes Only Available in Draft Status

It is important that closed sales orders remain closed and not changed. A few users found that our new hotkey improvements worked a little too well; allowing notes to be added to sales orders after they were closed. “N” will now only add notes to work orders in draft status.

Searching for Supersessions/Alternates/Cores After Creation

We have continued to improve on last week's core-focused improvements. You will now be able to find newly created cores in the parts searcher immediately after they are created. This will allow you to connect cores to parts immediately, smoothing your workflow.

Customer Unit Number Now Searchable on Work Order Create/Edit

We have added the ability to update, search and link machines to work orders based on the customer-supplied unit number. Previously, the technician had to supply the Flyntlok unit number.

Last Weeks Release Notes

May 19th, 2021 Release Notes

Not yet a Flyntlok Customer?

Learn More at Flyntlok Dealer Management System

Youtube

Check out our Flyntlok YouTube channel for more highlights of the application!

Check out the latest updates to the Flyntlok Equipment Dealer Management System.

New 🆕

POS Quick Add Customer/ Machine / Item

We have always allowed you to add a customer, item, or machine from the point of sale.  However, we did not add or assign those things to the sales order you were coming from.  Now, you can add each of these from the point of sale without leaving the page. Once you have added a customer, item, or machine, we will assign it to that sales order.

Customer

Machine

Item

Report Customization Selection

We recognize that it can be cumbersome to have to select your custom version of a report from the layout dropdown after the page has loaded.  We will now remember the last custom report layout you had selected, and route you directly to that version.

customviewselector

 

Streamlined Core Receiving

It was brought to our attention that just about everywhere we deal with cores, we assist in managing the core. This fell short at receiving.  We add the core to the PO on your behalf, but we make you receive it manually.

We have updated the receiving of cores to occur automatically when you receive the main part.  While receiving the main part, you have the option to set the core cost and bin.  We also will flag a part as having a core when viewing the PO and Voucher.

Zip Code Lookup

To reduce the amount of manual data entry you have to do, we have added a feature that will lookup the City, State, and Country based on the zip code you have entered. This feature is available anywhere in Flyntlok you are adding an address. Simply tab or click out of the zip code box to take advantage of the feature. Zip Code Lookup currently only supports domestic  (US) zip codes.

Rental Pickup/Delivery Address Create

When creating a pickup or delivery address for a rental, you will see the Zip Code field has been positioned before the city/state.  After inputting the zip code and clicking the tab key, we will look up the city/state associated with that zip code and pre-fill the form on your behalf.

POS Shipping Address Create & Edit

When creating or editing a shipping address on the point of sale, you will see the Zip Code field has been positioned before the city/state.  After inputting the zip code and clicking the tab key, we will look up the city/state associated with that zip code and pre-fill the form on your behalf.

Customer Create & Edit

When creating or editing a customer, you will see the Zip Code field has been positioned before the city/state.  After inputting the zip code and clicking the tab key, we will look up the city/state associated with that zip code and pre-fill the form on your behalf.

Vendor Create & Edit

When creating or editing a vendor, you will see the Zip Code field has been positioned before the city/state.  After inputting the zip code and clicking the tab key, we will look up the city/state associated with that zip code and pre-fill the form on your behalf.

Enhancements 🙌

Increased Logs Viewing

Certain entities (i.e. invoices, work orders, machines, etc.)  in Flyntlok may have thousands of logs associated with them. Previously, you could only review the last 200 logs.  We have now added the ability to view all logs related to an entity. You'll see the option to page through all of the logs. 

Note: The search function will only search through the page you are on!

MRP Sub Costs on Item Dashboard (24894)

After updating our costing calculations for our MRP work orders, it was suggested that we make it easier to review those costs. We have added sub-miscellaneous and sub-labor costs to the item dashboard. 

MRP Expected Total Costs

We were requiring users to break out their calculators to get the expected total cost of a work order. We now give you an Expected Total Costs row in the Details of a work order.

Machine PO Information

Finding information related to the purchase order for a machine required digging through a few different pages. You can now view the details of a purchase order for a machine directly from the machine's dashboard.

POS Cash Payment

Requiring two numbers to be input on cash sales causes confusion and takes up time. The Amount Applied to Transaction box will prefill based on the amount input into the Amount Tendered box.

Consignment Item Transfers

We didn't offer an option to transfer items from one consignment location to another. Now, if two consignment locations use the same fulfillment location, you can transfer items between the two locations.

Consignment Restocking

When restocking a consignment location, we didn't show the QOH of the item at the store. We now show the store QOH and, when restocking, will indicate if you have enough at the store to fulfill the target quantity at the consignment location.

Resolutions 🐛

POS Green Checkmarks on Work Order Billing (25052)

A green “fulfilled” checkmark would not show on the line items that were billed out on a work order in certain instances. All items being billed on a final bill out of a work order are technically “fulfilled,” so we fixed the point of sale to reflect that accurately.

Machine PO - Options (24710)

Pre-configured machine options that were set on a PO were not carrying through to the machine.  We have fixed this so all selected options on an ordered model carry through to the machine record that is created.

Machine PO - Date Sync (25087)

We removed the date sync on machine PO’s a few weeks ago. This auto-sync was wreaking havoc on data in certain instances.  We have added an option to sync these dates to all machines on the PO at your request.

Machine Search - Post Search Filter

If a machine search returns more than 500 records, we ask that you refine your search and provide you links to look for only sold or available machines.  These links were broken after an update we made to the searcher.  We have fixed them!

Machine Search - Work Order Editing (24997)

While editing a work order, you can now search for machines by the customer unit number.

Updating User Profile Photo Error

We were not appropriately warning you when there was an error updating your user photo. Sorry! You will see an error moving forward.

Searching Newly Created Cores

When creating a core from the item creation/edit screen you were not able to immediately search those newly created items. We have fixed that and you can search those core items as soon as they are created!

Links to Markdown Documentation

We were accidentally routing you to our old support site for documentation on how to use markdown.  We have updated that to point to the new site.

Machine Sale Warning

We fixed a bug that was causing the point of sale to warn you about machine sales when there were returns or trade-ins listed on the sale.  You shouldn't receive a warning in those cases.

Adding Note Lines to Sales Orders Past Draft Status

We fixed a bug that allowed you to add a note line with the hotkey "N" when a sales order was not in draft status.  You will now only be able to use that hotkey when a sales order is in "Draft" status.

Last Weeks Release Notes

May 12th, 2021 Release Notes

Not yet a Flyntlok Customer?

Learn More at Flyntlok Dealer Management System

Youtube

Check out our Flyntlok YouTube channel for more highlights of the application!

Check out the latest updates to the Flyntlok Equipment Dealer Management System.

$25 Visa Gift Card Click Reduction Contest Winner!!

As a recap, we selected a winner based on the total number of clicks saved by your recommendation. We will probably do this again in the not too distant future!

Congratulations to Jim W!

Recommendation: The ability to quickly create a machine as you are creating a work order.  We believe we can remove six clicks with a rewrite of this dialog box. We hope to complete this for the  05/26/2021 release.  Jim, we will reach out to get your information for your gift card!

Notable Runner-Ups

These ideas may not have won this time, but we liked them so much that we are going to do the enhancements anyway! 

We added the following to this week's release:

Jim B.

Three additional hotkeys were added to the sales order.

Brandy W.

When inputting journal entry data, pressing the Tab key out of the class field will save that data and move your cursor one column to the right.

Kevin W.

Instead of using the Tab key to go from the item searcher to the quantity field on a sales order, you can use the Enter key. We now let you set a user setting on whether or not Tab or Enter moves you from the part searcher to the quantity input!

Hae S.

When adding an item to a Quick Order, we will default the quantity to 1 (we used to default to 0)

Suggestions Added to Future Releases

Chad G.

The PO link on a machine's dashboard will provide a preview of the PO data for that machine - not the whole PO. This will save, in many cases, about three clicks. This is slated for our 05/19/2021 release!

Gabe K.

If your search preferences are to open your search results in a new tab, we will remove the focus from the search field. That way, when you navigate back to the tab you were searching from the search examples pop-up will not be shown.

On the ERP work order, if you highlight a note and your mouse leaves the pop-up, it will close. We will update that so it doesn’t close!

Create a hotkey to get to the quick searcher (upper left search in navigation) from any page.

Joe H. (25126)

While adding a fee/credit to a voucher, you had to use the mouse or Shift + Tab back to the save icon.  We have changed this so you can save the fee/credit line by tabbing to the save option to the right of the cost field.

Sean B.

A better way to create items for a specific vendor in bulk.  Be on the lookout in the future to add the ability to add new data to the system in bulk via imports!

Thank you all for your participation!


New 🆕

Flyntlok Support Surveys

Obtaining customer feedback is one of the driving factors behind creating a better business. The desire for feedback led us to integrate with one of the most well-known customer survey platforms, SurveyMonkey.  Starting this week, when a Flyntlok support ticket is closed, you may receive a customer feedback survey. We would appreciate your participation in these surveys.

In the coming weeks, we will offer the SurveyMonkey integration to your dealership! You will be able to set up custom surveys to send to your customers after sales orders are closed. As a manager, you will then be able to review the results each week to see how your dealership performs.

POS Hotkeys and Flows

We have added more hotkeys and tab flows to reduce the need to use the mouse at the point of sale.  You can print a hot key cheat sheet here!


Tab Flow

From the creation of a new sales order, you can tab through each field in the customer section all the way to the part searcher.

Email Hotkey

You can press the “E” key to open the emailer for the sales order.

Print Hotkey

You can press the “P” key to open the print dialog for the sales order.

Add Note Hotkey

You can press the “N” key to add a note to a sales order.

New Line Hotkey

You can simultaneously press the “Shift + Enter” key combination while typing an item description to add a new line.

Close Item Description Hotkey

You can press the “Escape” key to finish adding an item description.

Order Hotkey

You can press the “CTRL” + “O” key to complete the sales order.

Dashboard Widgets Open / Close Settings

Not all information on the customer, vendor, machine, or item dashboard may impact your day-to-day workflow. We have always given you the ability to close those widgets, but they would open back up if you refresh the page. When you close a widget, we will save that closure until you choose to reopen it. This will save you from scrolling through multiple widgets to find the information that you are looking for!


Enhancements 🙌

POS New Lines on Item Descriptions

When editing an item's description on the point of sale, the edit box was small and tough to work with. When you click the edit icon for an item, you will notice that the editing field is much larger. We also support adding new lines within that box by clicking the Shift + Enter keys together. Once you have the description completed, you can click the Enter key to save it.

Machine Sale Conflict Warning

To help deter multiple sales of one machine, you will receive a warning if the machines on that sale are listed on any other sales documents. The warning includes links to the conflicting data so you can review it.  

POS Work Order Parts Request

We have streamlined the workflow for creating parts requests now at your organization. You will note that the "Parts Request" option will no longer show on the Work Order Job Section.  The following conditions must be met to have a parts request sent out:

  1. The creator of this invoice must have the user type "Technician." (Not user group!)
  2. The location must have one or more users pre-set to receive this request.

To create a parts request notification, follow these steps:

  1. Click the "Add Parts / Services" Button
  2.  Once on the invoice, use the hotkey "N" to add a note line for each part you wish to request.
  3. Update the description of that note to have each part number/description and quantity needed. If your technician knows the part number, they should be entering the part number directly instead of a note.
  4. Once all requested parts have been added, click the "Order" button.

When the order button is clicked, the user(s) configured to receive parts requests will be notified via their preferred notification setting (Email/SMS/Internal/Rapid).  If you were already actively using this feature, we have done this setup on your behalf.  If you are interested in utilizing this, please submit a support ticket, and a consultant will reach out to assist!

POS Machine and Customer Buttons

The icons to the right of the customer and machine fields on a sales order have been changed to buttons to reduce confusion and easily clickable.

Work Order New Preferred Contact

With the new feature last week of adding a preferred contact on work order creation, we found that it is time-consuming to add the preferred contact if they are not already set up. Now, when creating a new work order, if the preferred contact is not previously created, you can add them right from the form!

Model Merge Widget

We have added a new widget for merging duplicate models. When merging two models, we will move all machines and rent templates linked to the old model into the remaining model.


Resolutions 🐛

Item Voucher Reversals

In many cases, when attempting to reverse an item voucher from QuickBooks Online, users would receive an error causing the voucher to be removed from QuickBooks Online but remain in reversing status in Flyntlok. We made a fix to help prevent this situation from happening.

POS File Attachment Count

After uploading a file to a sales order, the count of attached files was not ticking up until the page was refreshed. This count will now immediately update when files are successfully uploaded.

POS Screen Utilization

While interacting with a sales order on a device with a smaller screen, you may have noticed the Order and Delete button would hide behind the Shipping tab. We have made some adjustments to prevent this from happening on standard laptop screen sizes.


Last Weeks Release Notes

May 5th, 2021 Release Notes

Not yet a Flyntlok Customer?

Learn More at Flyntlok Dealer Management System

Youtube

Check out our Flyntlok YouTube channel for more highlights of the application!

Check out the latest updates to the Flyntlok Equipment Dealer Management System.

$25 VISA GIFT CARD CONTEST

Between today, May 5th, 2021, and May 12th, 2021, we want to reduce unnecessary mouse clicks within the application.  Submit a support ticket with your idea to reduce clicks. As a team, we will determine the most impactful request, implement the changes, and reward that user with a $25 visa gift card!

New 🆕

POS Quantity Hotkey (Reduce Mouse Clicks Fix #1)

Starting today, we will be making weekly updates to reduce the use of your mouse on the Point of Sale.  Be on the lookout for new hotkeys and shortcuts!

There is now a quantity box to the right of the item searcher on the point of sale.

To use this, click into the item searcher and search your part number. When you've found the part you want, and it is highlighted, hit the Tab button. This will add the item into the item search box and move your cursor into the Qty box. From here, you can input the quantity by using the up/down arrows or entering the number you wish to sell. Once quantity is added, hit the Enter button on your keyboard to add the part at that quantity to the sale. You will also notice that your cursor defaults back into the item searcher box after the part is added to the sale. This allows you to keep searching and adding parts without lifting your hands off the keyboard!

Other Related Shortcuts

DMS Work Order Preferred Contact

We understand with large commercial customer accounts, there are many points of contact you are interacting with on a day-to-day basis.  You can now designate a preferred contact when creating a work order.

On the work order dashboard,  you will see the preferred contact listed under the Basic Information section. Clicking the View all contacts just below the preferred contact information will bring up the form to edit, delete, and add new contacts.

 


Enhancements 🙌

Selling Parts at Loss Warning

We ran into an issue where a colorblind user was not able to denote that an item was being sold below cost. Now, when an inventory item or machine is being sold below cost, we show an icon with Loss below the item's price.  This is also useful when you are applying discounts to an invoice.


Resolutions 🐛

MRP Work Order Costing

Previously, we were not obtaining the cost and time of all linked work orders. We refactored the costing and time information of the work orders to include all sub-work order costs, which allows us to add more information:

User BCC Ability

This setting was still working but was inadvertently removed when we updated this page.

When editing your user preferences, select View Your Profile, then under the Contact Information section, you will find the Include me on Emails field.

Customer PO Validation

We have added validation to the Customer PO field on the Point of Sale.  The limit was always 45 characters, but we did not prevent you from entering more than 45 characters.

Journal Entry Bill Posting Validation

We were not preventing you from submitting bills without the appropriate data. Now, to post as a bill, there must be an accounts payable (A/P) account set, and that A/P line must have a vendor set.

POS Margin Calculation

We made changes to the algorithm used to calculate the margin on the point of sale. This now accurately accounts for average cost when showing the margin. Please let us know if you run into any weird margins, but it should be more accurate now!

Machine Purchase Order Dates

We have run into issues with users unknowingly overwriting data that another user set.  When editing a machine purchase order's date ordered, date expected, or date invoiced, we now will not update those dates on the machines associated with the purchase order.


Last Weeks Release Notes

April 28th, 2021 Release Notes

Not yet a Flyntlok Customer?

Learn More at Flyntlok Dealer Management System

Youtube

Check out our Flyntlok YouTube channel for more highlights of the application!

Check out the latest updates to the Flyntlok Equipment Dealer Management System

Enhancements 🙌

Central Purchasing Report

When creating a stock order, you now have the option to consolidate all of your sales data across your locations.  When this option is selected, we will sum up all of the stocking levels and historical sales per item. The PO will still be for an individual location.

Price Updates on Receive - Margin Lock

We will now default price updates with the current margin of the price by default.  This should save you some time and thought when you update the cost of a part if your margins are not changing!

Customer Focused Machine Report

From a machine dashboard, you can now print a report that includes the specifications of the machine and the service history of that machine. To print this report, click the "Customer" in the basic information section.

Default Class on Items

We will now attempt to assign a class to items that do not have a class assigned to them based on the other items on the invoice when posting to QuickBooks Online.

Updated Error Images

We have updated our error images. We hope you enjoy them as much as we do!


Resolutions 🐛

Update to the End of Day Report - Average Price

We fixed an error with calculating the average cost of a part on the EOD report.


Last Weeks Release Notes

April 14th, 2021 Release Notes

Not yet a Flyntlok Customer?

Learn More at Flyntlok Dealer Management System

Youtube

Check out our Flyntlok YouTube channel for more highlights of the application!

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