Why Work at Flyntlok?

Location: Anchorage, Alaska
Employment Type: Full-time

Position Overview

We are looking for a motivated Account Manager to join our growing team. As the primary point of contact for Flyntlok clients, you will ensure they maximize the value of our platform, deepen their operational efficiency, and uncover growth opportunities. An ideal candidate would have previous experience working within a dealership. We’ll teach you the software side—you bring your dealership expertise and customer-first mindset.

Key Responsibilities

• Serve as the go-to partner for a portfolio of Flyntlok dealership clients.
• Maintain relationships with dealership owners, managers, and key users.
• Conduct account reviews and ensure clients are utilizing the software to its full capacity.
• Partner with Support and Product teams and act as the communication bridge between clients and internal teams.
• Monitor account health, resolve issues proactively, and minimize churn.
• Track all interactions and opportunities using Flyntlok’s CRM tools.
• Maintain client-specific documentation around workflows, system utilization, and personnel.

Qualifications

• Bachelor’s degree in Business, Marketing, Accounting, Computer Science, Computer Information Systems, Management Information Systems, or related field (or equivalent experience).
• 1+ years of experience in account management, customer success, SaaS sales, or a dealership role.
• Experience working with equipment dealerships or dealership management software is a plus.
• Strong interpersonal skills with the ability to influence and build trust.
• Organized, proactive, and comfortable managing multiple client relationships.
• Knowledge of SaaS, CRMs, or ERP systems preferred.
• Knowledge of MySQL preferred.
• Knowledge and utilization of QuickBooks Online and/or Sage Intacct accounting software preferred.

Location: Anchorage, Alaska
Employment Type: Full-time

Position Overview

If you have experience working in a dealership—whether in parts, service, rentals, or administration—and enjoy helping people solve problems, this role is for you. We’re looking for a Customer Success Specialist who can serve as the first line of contact for our dealership clients, helping them troubleshoot, learn, and make the most of Flyntlok.

What You’ll Do

• Provide first-level support to Flyntlok dealership users via support tickets, phone, email, and video conferencing.
• Troubleshoot and resolve software-related issues, escalating complex problems to the appropriate teams when needed.
• Guide users through system features and best practices for parts, service, sales, and rental workflows.
• Document issues, solutions, and user feedback to improve future support.
• Collaborate with the Product and Development teams to report recurring problems, feature requests, and bugs.
• Assist with training materials, FAQs, and knowledge base updates.

What We’re Looking For

• Bachelor’s degree in Business, Marketing, Accounting, Computer Science, Computer Information Systems, Management Information Systems, or related field (or equivalent experience).
• Previous experience in help desk, IT support, customer success, or dealership software is a plus, but not required.
• Swift decision-making and problem-solving skills.
• Strong customer communication skills
• Comfort with learning new technology and guiding others through it.
• Patience, empathy, and a customer-first mindset.
• Knowledge of SaaS, CRMs, or ERP systems is a plus but not required.
• Knowledge and utilization of QuickBooks Online and/or Sage Intacct accounting software is a plus, but not required.

Location: Anchorage, Alaska
Employment Type: Full-time

Position Overview

We’re looking for someone who understands how dealerships operate—especially the challenges of implementing new systems across teams and departments. If you have experience in dealership operations, service management, or project management in a dealership setting, this is your opportunity to lead technology-driven change. We’ll teach you the software side—you bring your dealership expertise and customer-first mindset.

Key Responsibilities

• Lead new dealership clients through the full implementation of Flyntlok’s DMS platform and associated accounting platform.
• Custom configuration of client accounts based on industry and dealership preferences.
• Build relationships with key dealership members and owners.
• Work closely with dealership owners, managers, and staff to understand their workflows.
• Create and manage project plans, timelines, and deliverables for each implementation.
• Coordinate with internal teams (Development, Support, Customer Success) to ensure smooth rollouts.
• Provide training and guidance to dealership teams during onboarding.
• Identify potential roadblocks early and develop solutions to keep projects on track.
• Document client workflows and business practices to provide a general account understanding.
• Document processes, provide feedback to the Product team, and contribute to the continuous improvement of our implementation process.

Qualifications

• Bachelor’s degree in Business, Marketing, Accounting, Computer Science, Computer Information Systems, Management Information Systems, or related field (or equivalent experience).
• 2+ years of experience in account management, customer success, SaaS sales, or a dealership role.
• Experience working in or with dealerships (agriculture, construction, truck, or equipment industries preferred).
• Strong project management skills—able to manage timelines, stakeholders, and deliverables.
• Excellent communication skills with the ability to train and guide dealership teams.
• Knowledge of SaaS, CRMs, or ERP systems preferred.
• Ability to travel occasionally to dealership locations as needed.
• Organized, proactive, and comfortable managing multiple client implementations.
• Knowledge of MySQL preferred.
• Knowledge and utilization of QuickBooks Online and/or Sage Intacct accounting software preferred.

Location: Anchorage, Alaska
Employment Type: Full-time

Position Overview

If you are a detail-oriented self-starter, then you will excel in this position. Your background - tech, business, etc - matters less than your ability to work independently in a complex system. We can train you on the software - we want you to help us improve it.

Additionally, high performance in this role can lead to promotion into other departments within Flyntlok, from software development to account management. We want you to grow alongside our company.

Key Responsibilities

• Work with software developers and project managers to
  • Test new features before they are released to the public
  • Reproduce user-reported bugs 
• Maintain and expand application documentation
• Manage workload using project-management software like Jira
• Train consultants on new features to ensure they can accurately train customers on their usage

Qualifications

• Bachelor’s degree in Business, Marketing, Accounting, Computer Science, Computer Information Systems, Management Information Systems, or related field (or equivalent experience).
• Excellent communication skills with the ability to explain problems and workflows.
• Ability to think outside the box to ensure software features are tested fully from all angles before release.
• Knowledge of SaaS, CRMs, or ERP systems preferred.
• Experience in a QA position preferred but not required.

Location: Anchorage, Alaska & Waltham, MA
Employment Type: Full-time

Flyntlok is a rapidly expanding cloud software company based in Anchorage, Alaska, providing hosted business management applications. Our software is designed for equipment dealers: That is, everything from blowers, mowers, and weed trimmers all the way up to loaders, graders, and excavators, including trucking and mining equipment. Our software team is using some of the latest technologies in the web sphere, like React/Apollo to power our front-end development, and GraphQL to serve our API needs.

Key Responsibilities

• Work on software projects to expand our current Dealer Management software.
• Work with our consultants to address any customer-reported issues.
• Work with customers and our development team to implement new software solutions.
• Provide ideas for improving software development processes.

Qualifications

• Experience developing web-based applications.
• Ability to quickly pick up new technologies and software languages.
• Ability to work individually and in groups for software projects.
• Ability to solve complex business problems by working with key stakeholders.
• Strong communication skills, both in documenting code changes and discussing ideas with the team.

Preferred

• Bachelor's degree in Computer Science or equivalent. 2+ years of professional developer experience, preferably for web-based applications. 
• Strong proficiency with Javascript/Typescript and Node/npm.
• Knowledge of common programming patterns (Strategy, Repository, Adapter, etc.) 
• Experience with the following web-based technologies: GraphQL, Apollo, MySQL, ES6, Node/Express, Typescript, PHP, gRPC. 

Compensation depends on experience. We offer a full range of benefits including 401K, Medical, Dental, Annual Bonus, and 2 weeks of working remote per year. 

As a startup, Flyntlok has a tight-knit camaraderie feel. We work Monday - Friday, 8:30 - 5:30. This position is full-time and in-person.